At Infiniti RX, we aim to ensure every order meets your expectations. However, if you’re not fully satisfied with a product, this Return & Refund Policy outlines how to request a return, what items are eligible, and how refunds are processed.
We accept returns under the following conditions:
To initiate a return, please email [insert email] with your order number and reason for return.
Due to health, hygiene, and safety concerns, certain products are not eligible for return, including:
If you’re unsure whether your item is returnable, please contact our support team before placing your order.
If your order arrives damaged or you receive the wrong product, please notify us within 48 hours of delivery.
We may request:
Once verified, we will offer a replacement, store credit, or full refund — depending on your preference and product availability.
Refunds (if approved) will be issued to your original payment method and typically take 7–10 business days to process, depending on your bank or payment provider.
Please note:
We do not offer direct exchanges. If you wish to replace an item, you may return it (if eligible) and place a new order separately.
Email [Insert email] with your order number and reason for return
Our team will review and confirm if the item is eligible
You will receive instructions for shipping the item back to us
Once received and inspected, we’ll process the refund or notify you of next steps
Customers are responsible for return shipping costs unless otherwise stated.
For return-related questions, contact:
Email: infoinfinitirxdubai@gmail.com
Phone: +971 58 583 9602
Business Hours: Sunday to Friday, 9 AM – 6 PM (GST)
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