Return & Refund Policy

1. Eligibility for Returns

We accept returns under the following conditions:

• The return request is made within 7 days of receiving the product
• The item is unused, unopened, and in its original packaging
• Proof of purchase (order number or receipt) is provided
• The product is not on the non-returnable list (see below)

To initiate a return, please email [insert email] with your order number and reason for return.

2. Non-Returnable Items

Due to health, hygiene, and safety concerns, certain products are not eligible for return, including:

• Opened or used consumables and disposables
• Sterile medical items
• Custom-made or special-order equipment
• Refurbished products sold on clearance
• Items explicitly marked as “non-returnable” on the product page

If you’re unsure whether your item is returnable, please contact our support team before placing your order.

3. Damaged or Incorrect Products

If your order arrives damaged or you receive the wrong product, please notify us within 48 hours of delivery.

We may request:

• Photographic evidence of the issue
• Unboxing video (in select cases)
• Return of the item before replacement

Once verified, we will offer a replacement, store credit, or full refund — depending on your preference and product availability.

4. Refund Process

Refunds (if approved) will be issued to your original payment method and typically take 7–10 business days to process, depending on your bank or payment provider.

Please note:

• Shipping charges are non-refundable unless the return is due to our error
• A restocking fee may apply for high-value or specialty items
• Refunds will only be issued once the returned item is received and inspected

5. Exchanges

We do not offer direct exchanges. If you wish to replace an item, you may return it (if eligible) and place a new order separately.

6. How to Return an Item

Email [Insert email] with your order number and reason for return

Our team will review and confirm if the item is eligible

You will receive instructions for shipping the item back to us

Once received and inspected, we’ll process the refund or notify you of next steps

Customers are responsible for return shipping costs unless otherwise stated.