Durable Hammered Finish Frame: The wheelchair features a heavy-duty MS frame with a hammered finish for enhanced durability, strength, and corrosion resistance. This design supports a load capacity of up to 100 kg, ensuring stability and making it ideal for rigorous daily use.
Comfortable Rexine Seat: The rexine-upholstered seat includes heavy-duty inner liners to prevent stretching. Its 18″ seating area ensures comfort for long-term use and features an adjustable safety belt for added security, catering to various user needs.
Removable Footrests: Equipped with tool-free knobs, the footrests are easy to attach or detach, providing enhanced user comfort, portability, and convenience. Ideal for transport or storage, the removable design ensures flexibility for every user.
High-Quality Mag Wheels: Rust-free mag wheels offer superior durability, while the 24″ rear wheels enable smooth self-propelling. The solid PVC front casters swivel 360°, improving maneuverability on different terrains, enhancing mobility and convenience.
Foldable & Portable Design: Designed for easy travel, the wheelchair folds flat for compact storage. Added features include padded armrests, a storage pocket, and ergonomic handles, making it ideal for elderly users seeking independence and comfort.
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At Infiniti RX, we aim to ensure every order meets your expectations. However, if you’re not fully satisfied with a product, this Return & Refund Policy outlines how to request a return, what items are eligible, and how refunds are processed.
Eligibility for Returns
We accept returns under the following conditions:
The return request is made within 7 days of receiving the product
The item is unused, unopened, and in its original packaging
Proof of purchase (order number or receipt) is provided
The product is not on the non-returnable list (see below)
To initiate a return, please email [insert email] with your order number and reason for return.
Non-Returnable Items
Due to health, hygiene, and safety concerns, certain products are not eligible for return, including:
Opened or used consumables and disposables
Sterile medical items
Custom-made or special-order equipment
Refurbished products sold on clearance
Items explicitly marked as “non-returnable” on the product page
If you’re unsure whether your item is returnable, please contact our support team before placing your order.
Damaged or Incorrect Products
If your order arrives damaged or you receive the wrong product, please notify us within 48 hours of delivery.
We may request:
Photographic evidence of the issue
Unboxing video (in select cases)
Return of the item before replacement
Once verified, we will offer a replacement, store credit, or full refund — depending on your preference and product availability.
Refund Process
Refunds (if approved) will be issued to your original payment method and typically take 7–10 business days to process, depending on your bank or payment provider.
Please note:
Shipping charges are non-refundable unless the return is due to our error
A restocking fee may apply for high-value or specialty items
Refunds will only be issued once the returned item is received and inspected
Exchanges
We do not offer direct exchanges. If you wish to replace an item, you may return it (if eligible) and place a new order separately.
How to Return an Item
Email [Insert email] with your order number and reason for return
Our team will review and confirm if the item is eligible
You will receive instructions for shipping the item back to us
Once received and inspected, we’ll process the refund or notify you of next steps
Customers are responsible for return shipping costs unless otherwise stated.
Need Help?
For return-related questions, contact:
Email: infoinfinitirxdubai@gmail.com
Phone: +971 58 583 9602
Business Hours: Sunday to Friday, 9 AM – 6 PM (GST)
