INSTANT RELIEF FROM BACK PAIN: The Expertomind Back Stretcher has a medical-grade design for orthopedic purposes to stabilize & restore the natural lining of your spine. The unique curve shape of the Back Stretcher stretches your back to relieve pressure & provides support to your back, lumbar & shoulder.#MASSAGE & ACUPUNCTURE: The Back Stretcher has 96 acupuncture points on its surface that accurately press pressure points in your back that massage & comfort your back to release built-up tension & gives complete relaxation to your spinal cord.#VERSATILE USE: The acupuncture points in this Back Stretcher increase blood circulation & strengthen your back which ensures any damaged muscles to heal more quickly -especially for a faster recovery from a strained back, bad posture & other common spinal conditions.#CONVENIENT DESIGN: This Back Stretcher has an adjustable design of the arc that allows you to modify the stretch level to your own comfort & preference. The reliable lightweight material of Expertomind Back Stretcher allows you to carry it anywhere & easily use it outside of your house so that you don’t have to compromise on your health.#NON-TOXIC PLASTIC: The material used in Expertomind Back Stretcher is made of non-toxic plastic to secure your health & safety. The comfortable pad at the top of the Back Stretcher is made of soft silicone material that assures you to lay on it even for a long duration of time without any discomfort.
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At Infiniti RX, we aim to ensure every order meets your expectations. However, if you’re not fully satisfied with a product, this Return & Refund Policy outlines how to request a return, what items are eligible, and how refunds are processed.
Eligibility for Returns
We accept returns under the following conditions:
The return request is made within 7 days of receiving the product
The item is unused, unopened, and in its original packaging
Proof of purchase (order number or receipt) is provided
The product is not on the non-returnable list (see below)
To initiate a return, please email [insert email] with your order number and reason for return.
Non-Returnable Items
Due to health, hygiene, and safety concerns, certain products are not eligible for return, including:
Opened or used consumables and disposables
Sterile medical items
Custom-made or special-order equipment
Refurbished products sold on clearance
Items explicitly marked as “non-returnable” on the product page
If you’re unsure whether your item is returnable, please contact our support team before placing your order.
Damaged or Incorrect Products
If your order arrives damaged or you receive the wrong product, please notify us within 48 hours of delivery.
We may request:
Photographic evidence of the issue
Unboxing video (in select cases)
Return of the item before replacement
Once verified, we will offer a replacement, store credit, or full refund — depending on your preference and product availability.
Refund Process
Refunds (if approved) will be issued to your original payment method and typically take 7–10 business days to process, depending on your bank or payment provider.
Please note:
Shipping charges are non-refundable unless the return is due to our error
A restocking fee may apply for high-value or specialty items
Refunds will only be issued once the returned item is received and inspected
Exchanges
We do not offer direct exchanges. If you wish to replace an item, you may return it (if eligible) and place a new order separately.
How to Return an Item
Email [Insert email] with your order number and reason for return
Our team will review and confirm if the item is eligible
You will receive instructions for shipping the item back to us
Once received and inspected, we’ll process the refund or notify you of next steps
Customers are responsible for return shipping costs unless otherwise stated.
Need Help?
For return-related questions, contact:
Email: infoinfinitirxdubai@gmail.com
Phone: +971 58 583 9602
Business Hours: Sunday to Friday, 9 AM – 6 PM (GST)
