Privacy Policy

1. Information We Collect

We collect information to process orders, provide services, and improve your experience.

Personal Data You Provide:

• Full Name
• Email Address
• Phone Number
• Billing & Shipping Address
• Payment Information (processed securely through payment gateways)
• Account login credentials (if registered)

Automatically Collected Data:

• IP Address
• Browser type & version
• Device information
• Pages visited and usage patterns
• Cookies and tracking data (see Section 6)

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Communicate order updates or respond to inquiries
• Improve our website and customer experience
• Send promotional emails (only if you’ve opted in)
• Comply with legal obligations and protect against fraud

3. Sharing Your Information

We do not sell your personal information. However, we may share it with:

• Trusted third-party service providers: e.g., logistics companies, payment processors
• Regulatory authorities: when required by law or for fraud prevention
• Business partners: only when necessary for delivery or service coordination
• All third parties are required to maintain strict data confidentiality.

4. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, misuse, or disclosure.

• SSL encryption
• Secure server hosting
• Restricted access to personal data

However, no online platform is 100% secure. Use the site at your own risk and safeguard your login credentials.

5. Your Rights & Choices

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or outdated information
• Request deletion of your data (where legally permissible)
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at [Insert email].

6. Cookies & Tracking

Our website uses cookies to:

• Remember your preferences
• Analyse website traffic and improve performance
• Support your shopping cart and checkout experience

You can adjust your browser settings to block cookies, but some features of the site may not function properly without them.

7. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices or content of those third-party sites.

8. Children’s Privacy

Our site is not intended for children under the age of 18. We do not knowingly collect personal data from minors. If we learn that we’ve collected data from a child, we will delete it promptly.

9. International Users

By using our website from outside the UAE, you consent to the transfer and processing of your data in accordance with this policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage users to review the policy regularly.